The Project
The Comms Team has been a part of the Brisbane Metro multi-disciplinary project team for more than eight years. We have worked with Council to plan and deliver an effective community and stakeholder engagement program through all project phases from pre-feasibility to implementation.
Working closely with Council’s team, our consultants planned and delivered multiple rounds of city-wide communication and engagement activities to ensure residents, stakeholders and public transport customers were well informed and had the opportunity to help shape this city-changing project.
Our team was responsible for strategy development, preparing communication materials, managing feedback channels, reporting and event delivery across the city, including at markets, festivals, forums, libraries and high-traffic areas.
To assist Council with the successful implementation of Metro services, which included significant changes to the bus network across Brisbane, we rapidly established a dedicated street team as part of a significant resourcing initiative. The team was responsible for supporting customers with travel changes as they navigated the new network.
